- #ONEDRIVE FOR BUSINESS SYNC ISSUES HOW TO#
- #ONEDRIVE FOR BUSINESS SYNC ISSUES UPDATE#
Confirm by choosing Delete cached information. Right-click the icon, and then choose Settings. (If there are two of these, use the darker one.) In the notification area of your task bar, find the Microsoft Office Upload Center icon :::image type="icon" source="media/troubleshoot-sync-issues/white-up-arrow-in-an-orange-circle.png":::, which is a white up-arrow in an orange circle. Try clearing cached files from Upload Center. Sometimes, the Microsoft Office Upload Center may affect the OneDrive for Business syncing with SharePoint library, it also may stop the SharePoint sync from progressing. If yes, we're glad that your issue is resolved. OneDrive for Business will create up to 10 conflict versions for these types of files. Rename file versions to distinguish them. If possible, compare the file versions by opening them in an application, merge changes into one, consolidated version, and then delete the other versions. #ONEDRIVE FOR BUSINESS SYNC ISSUES HOW TO#
When you see this happen, it's up to you to decide how to treat these file versions. :::image type="content" source="media/troubleshoot-sync-issues/new-version-of-file.png" alt-text="Screenshot of the new version of the example file."::: Instead, OneDrive for Business creates a new version of the file, and appends the device name to the file name. But editing conflicts with other types of files are not reported as sync problems. Editing conflicts with Office files are reported as sync problems and you can fix them as described above. In some cases, OneDrive for Business may not mark conflicts in a non-Office file as an error, but instead save both versions locally.
Only the server version is saved in the synced folder and library.
Choose displays information about both versions, and lets you choose whether to keep the server version, your version, or both. If a conflict occurred with a non-Office file type, you should see the following options: 
In most cases, you will you'll choose Open to Resolve.
Discard discards your changes and fetches the new version from the server. Save a Copy lets you save a copy of your version outside the synced folder. That will appear highlighted, so you can easily reconcile changes. First select Save to refresh the open copy with the new content. Open to Resolve opens the file in a coauthor view. If a conflict occurred with an Office file type, you should see the following options: You will see the options available for your conflict. To resolve the conflict, right-click or press and hold the OneDrive for Business icon, and then choose Resolve. :::image type="content" source="media/troubleshoot-sync-issues/error-indicator.png" alt-text="Screenshot of the OneDrive for Business error indicator." border="false"::: After that, the OneDrive for Business icon will display an error indicator in your system tray. When a conflict is detected, you may see a sync error notification briefly. Sometimes a conflict is detected between the local and server copies of files you're trying to sync. Is the library configured to be available offline?. Follow these steps to make sure you have the latest version.īefore we are starting to troubleshoot OneDrive for Business sync issue, we'd better to do some basic checking at first. If you don't have the most current version of the groove.exe sync app, you might have problems syncing. OneDrive for Business is updated frequently. If you come from the article Fix OneDrive sync problems, see Is the library configured to be available offline? to begin at the next step. #ONEDRIVE FOR BUSINESS SYNC ISSUES UPDATE#
Update OneDrive for Business to the current release If you are using OneDrive not OneDrive for Business, and you encountered sync issue, you can look for the solutions in Fix OneDrive sync problems. To determine which OneDrive sync client you're using, see Which OneDrive sync client am I using? The estimated time of completion is 5-10 minutes.
You'll find detailed troubleshooting steps towards resolving the sync issues. This article is for anyone who can't sync OneDrive for Business. Troubleshooting OneDrive for Business sync issues
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